Customer Reviews Summary
What Customers Are Saying About Spectrum
3.6
Reliability
3.4
Speed
3.7
Value
3.2
Talk Walk connection has received feedback from all the users of Optimum. With over 5000+ reviews, we are leading the list of the best internet providers.
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Internet User Feedback
Optimum by Altice Customer Opinions and Experiences
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Optimum Internet Reviews on Talk Walk Connection
Great Speed and Value
David Williams 2022
I switched to Optimum last month and am happy with the change. My internet speed is faster than before, and the price is more reasonable compared to other providers. The technician who came to set up my service was on time and did a thorough job. I have no complaints at all!
Excellent Customer Support
David Williams 2022
I was getting issues with my modem, and when I called Optimum’s customer service, they were incredibly helpful. They walked me through the troubleshooting process and sent a technician the next day. The technician was quick and professional. Impressed with their customer service.
Pricey and Inconsistent
Jessica Harper 2023
Optimum’s service is overpriced due to inconsistent performance. Some days, the internet works fine, but others, it’s so slow I can barely get anything done. I’m considering canceling and trying a different provider. Maybe it's not for me!
Unreliable Internet
Linda Brown 2023
I’ve been dealing with continuous internet outages for the past few weeks. It’s frustrating because I work from home, and the interruptions affect my work. Customer service is of no use since I've called them a lot of times. But the issue still isn’t fixed.
Smooth Setup and Fast Speeds
Michael Grant 2024
The technician who came to install my Optimum service was great. He explained everything clearly and ensured my internet was set up exactly how I wanted it. My speeds are consistently fast, and I haven’t had any issues since the installation. Very satisfied with the service. Thinking to always stick to it.
Speeds and Poor Service
John Peters 2024
I expected faster speeds, but my internet is slower than advertised. Streaming shows constantly buffer, and my kids can’t game without lag. The price I'm paying is quite an amount with no service. I’m not happy with the performance.
Frustrating Customer Support
Ethan Ward 2024
I had an issue with my bill and called customer service. The representative was unhelpful and took multiple calls to resolve the problem. I asked almost every department to help, but no one had a solution. It was a frustrating experience, and I’m not sure I want to continue with Optimum.
Excellent Service!
Maria Richards 2024
I’ve had Optimum for a few months and have had a great overall experience. The installation was quick. My internet speed is consistently high. Customer. I highly recommend Optimum!
Optimum Review Snapshot
Optimum has a large customer base, customer feedback is mixed. Many reviews reflect positive experiences, especially with fast speeds and reliable customer support. However, some customers are frustrated with intermittent service, pricing concerns, and slow speeds. Despite the criticisms, Optimum remains competitive in many markets, offering plans with value for money, making it a popular choice for internet services.